Privacy Policy

Information you give us. When you submit our contact form or email us, we collect the details you provide — typically your name, email address, company, and the content of your message.

Information collected automatically. Our hosting and infrastructure providers may log standard technical data such as IP address, browser type, device type, referring page, and the pages you view. This is used to keep the site secure and functioning.

We do not knowingly collect sensitive personal information, and we do not collect payment card details through this website.

We use the information we collect to:

• respond to enquiries and communicate with you about a potential project;
• provide, maintain, and improve the website and our services;
• maintain business records relating to partners, clients, and prospects;
• comply with legal, tax, and regulatory obligations.

We do not sell your personal information, and we do not use it for automated decision-making.

Where required by applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), we collect, use, and disclose personal information with your knowledge and consent, or as otherwise permitted or required by law. Submitting the contact form constitutes consent for us to contact you in response.

We rely on a small number of third-party providers to operate the site and our business — including website hosting, database and form storage, and email delivery. These providers process information on our behalf and only as needed to deliver their service. We do not share your information with advertisers.

This site uses only the cookies and local storage required for it to function and remain secure. We do not run advertising trackers. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended.

We keep enquiry and correspondence records only as long as needed for the purpose they were collected, to maintain reasonable business records, or to meet legal obligations. You may ask us to delete your enquiry at any time.

We use reasonable administrative and technical safeguards to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable timeframe.

Our site links to third-party websites, including those of production and media partners. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

This website is intended for business audiences and is not directed to children under the age of 13. We do not knowingly collect information from children.

We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date.

Questions about this policy or about how we handle personal information can be sent to hello@rudderco.ca.